Thank you for shopping with BlueXTop! We are committed to providing you with a satisfying shopping experience. Please read our refund policy carefully to understand your rights and obligations regarding refunds and returns.

1. Returns

We accept returns within [X] days from the date of receipt. To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within the specified return period.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] days.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Personalized or custom-made products
• Digital downloads or software

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [X] days of receipt. We will provide instructions on how to return the item and arrange for a replacement or refund as appropriate.

7. Contact Us

For any questions or concerns about our refund policy or to initiate a return, please contact us at:

Hotline: 604-541-1520

Email: info@bluexxtop.com

Website: http://bluextop.com/

Street: 3414 Russell Avenue, White Rock

Thank you for shopping with BlueXTop. We value your business and appreciate your understanding of our refund policy.